Install and Configure: Learn to install and configure laptop hardware components.
Mobile Devices: Learn the characteristics of various mobile devices.
Connections and Ports: Learn to connect and configure mobile device accessories and ports.
Mobile Device Connectivity: Configure basic mobile device network connectivity and application support.
Mobile Device Synchronization: Learn methods to perform mobile device synchronization.
TCP and UDP: Learn the difference between TCP and UDP ports, protocols and purposes.
Network Hardware: Learn common networking hardware devices.
SOHO Network: Learn to install and configure a basic wired and wireless SOHO network.
Network Host: Learn the properties and purposes of service provided by network host.
Network Configurations: Learn common network configuration concepts and features.
Cable and Connector Types: Learn the basic cable types, features and purpose and their associated connectors.
RAM Installation: Learn to install various types of RAM.
Storage Devices: Learn to select, install and configure various storage devices.
Motherboards and CPUs: Learn to install motherboards, CPUs and add-on cards to a device.
Peripherals: Learn the purposes and uses of various peripheral types.
Power Supply: Learn the features and different types of power supply units.
Devices and Printers: Learn to the concepts of common devices and configure SOHO multifunctional devices/printers and settings.
Cloud Computing: Learn the concepts of cloud computing.
Client-side Virtualization: Learn to set up and configure client-side virtualization.
Basic Troubleshooting: Learn the best practices and methodologies to resolve common problems.
Motherboard CPU, RAM and Power Supply Troubleshooting: Learn specific techniques for troubleshooting motherboards, CPUs, RAM and Power Supplies.
Troubleshooting Hard drives and RAID Arrays: Learn specific techniques to troubleshoot hard drives and RAIDs.
Video and Display Troubleshooting: Learn to troubleshoot video, projectors and display issues.
Troubleshooting Mobile Devices: Learn to troubleshoot common mobile device issues and apply the appropriate procedure.
Common Operating Systems: Learn common operating system types and their purposes.
Microsoft Windows: Learn the differences between various version of Microsoft Windows.
OS Installation: Understand the concepts of OS installation and upgrade methods.
Command Lines: Learn the use of Microsoft command line tools.
Control Panel: Learn the functionality of the Microsoft Windows Control Panel.
MS Networking: Learn to configure Microsoft Windows networking on a client/desktop.
Mac iOS: Learn the features and tools of Mac iOS.
Linux: Learn the features of a Linux client/desktop operating system.
Logical Security: Learn the concepts of logical security.
Wireless Security: Learn about wireless security protocols and authentication methods.
Malware: Learn to detect, remove and prevent malware using the appropriate tools and methods.
Threats: Learn the concepts of social engineering, threats and
MS Windows Security: Learn the differences of basic MS Windows OS security settings.
Workstation Security: Learn to implement the best security practices for workstations.
Mobile Security: Learn to implement the best security practices for mobile devices.
Data Disposal: Learn to implement the appropriate date destruction and disposal methods.
SOHO Security: Learn to configure security on SOHO wired and wireless networks.
MS Windows OS: Learn to troubleshoot common issues on MS Windows.
Security Practices and Documentation: Learn the best practices associated with appropriate incident documentation.
Disaster Recovery: Learn to implement the basic disaster prevention and recovery methods.
Environmental Controls: Learn the impact of the environment on devices and networks and how to apply the appropriate control measures.
Network Misuse: Learn the process of addressing prohibited content and activities.
Policies: Learn the policies on user privacy and software licensing.
Remote Access: Learn to use remote access technologies.